Auto Reply to Comments and Send DMs on Instagram & Facebook
Simplest! Easiest! Chat Marketing.
Automagically respond to every comment
Instantly engage with every message, reaction, and mention to show extra love to your followers and spot your top fans and potential customers instantly.
8X conversions
Post and reel interactions happen in the IG feed. CommentChat’s smart replies and visual DMs boost personal DM interactions by 800%+
Maximize Your Time
Be heavily engaged with your audience while freeing up your time to focus on what matters most—creating content that sells. With CommentChat creators save up to 10 hours per week by letting the platform handle the heavy lifting.
IG Comments & DMs
Instantly reply to comments on Reels, Stories, and Posts 24/7, plus automate DMs to market your products and services.
FB Comments & DMs
Automate responses to Facebook post and reel comments, plus multi-stage Messenger interactions with active links to drive engagement, leads, and sales.
It's Oh So simple!
CommentChat lets you automate messages right from your phone—perfect for Gen Z on the move!
Best Practices for CommentChat
Create engaging public replies.
Write conversational and personal responses for public comments. Use up to five randomized responses to keep interactions dynamic and engaging.
Avoid overused or generic trigger keywords.
Be strategic with trigger keywords.
Pick keywords relevant to the product or promotion featured in the post. For example, use “sold,” “getit,” or “mine” for a product drop, but opt for specific campaign-related keywords for seasonal promotions.
Regularly test flows.
Before making a post live, ensure that your CommentChat flow is set up correctly by testing the trigger keywords and DM responses. This ensures a smooth experience for your customers.
Monitor performance.
Review the responses and engagement from CommentChat flows to see what resonates most with your audience. Use this data to refine future campaigns.
Keep responses aligned with your brand.
Whether it’s a public reply or a DM, ensure the tone and style match your brand voice to enhance customer trust and loyalty.
FAQs
What is CommentChat, and how does it work?
CommentChat is a feature that automates responses to comments on your posts, reels, and stories on IG and FB. By selecting up to three trigger keywords, you can create automated public replies and send direct messages (DMs) with product links to customers who comment on your post using these keywords.
Can I customize the responses and links sent to customers?
Yes, you can fully customize both the public replies and DM responses. Additionally, you can choose which product link is sent to the customer via DM.
How many trigger keywords can I use per post?
You can use up to three trigger keywords per post. These keywords are not case-sensitive, meaning variations like “sold,” “Sold,” and “SOLD” will be treated the same.
Can I link to something other than a product in the DM?
Yes, with our paid model you can add any link to your CommentChat.
What happens if I don’t post within 48 hours after linking a flow to "The next post created"?
If no post or clip is created within 48 hours, the CommentChat flow will automatically be deactivated.
Can I use the same trigger keywords for every post?
While you can reuse trigger keywords, it’s recommended to vary them across posts to create a fresh and engaging shopping experience for your customers.
