Privacy Policy for Meta Messaging Automation (CommentChat)

Last Updated: July 22, 2025

CommentChat (“we,” “us,” or “our”) , a service provided by Pop.Store, provides Meta Messaging Automation services via Facebook and Instagram platforms. This Privacy Policy outlines how we collect, use, share, store, and protect your information in accordance with applicable laws, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of personal information from Creators who use the users and social media accounts connected to our Service:

Information You Provide:

Name, email, and account information
Facebook/Instagram page access (via Meta API)
Automation configuration (e.g., trigger keywords, messages, product links)

Information Automatically Collected:

Comments and messages processed through our automation system
IP address, device information, browser type, interaction data
Usage analytics (aggregated and anonymized where possible)

Data from Meta Platforms:

Public comments and DMs initiated by users
Page or business metadata retrieved via Meta Graph API (with user permission)

2. How We Use Your Information

To deliver and manage messaging automations
To analyze performance and improve our features
To provide customer support and troubleshoot issues
To comply with Meta’s platform policies and messaging time limits
To prevent abuse and ensure security

3. Sharing of Information

We do not sell your personal data.

We may share limited data with:

Meta (Facebook/Instagram) via API integrations
Service Providers for hosting, analytics, or support (under strict confidentiality)
Legal Authorities if required by law

4. CCPA Compliance (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know what personal information we collect and how we use it
Right to Delete personal information we have collected (subject to limitations)
Right to Opt-Out of sale of personal information (Note: we do not sell data)
Right to Non-Discrimination for exercising your rights

To exercise these rights, please email us at: [email protected]
We will verify your identity before processing any CCPA request.

5. GDPR Compliance (EEA/UK Residents)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

Contractual Necessity – to deliver the Service
Legitimate Interests – for analytics, fraud prevention, service optimization
Consent – for optional features and communications
Legal Obligation – where required by law

You have the right to:

Access your personal data
Rectify inaccurate data
Erase data (“right to be forgotten”)
Restrict or Object to processing
Data Portability
Withdraw Consent at any time

To exercise your GDPR rights, contact us at [email protected]. We respond within 30 days.

6. Data Retention

We retain data as long as necessary to provide our services, comply with laws, or resolve disputes. Inactive accounts may be purged after 12 months of non-use.

7. International Data Transfers

Your data may be transferred and stored outside your home country (e.g., in the United States). When doing so, we rely on:

Standard Contractual Clauses (SCCs)
Other lawful mechanisms to safeguard your information

8. Security Measures

We implement technical and organizational measures to protect your data, including:

Encrypted communication (HTTPS, SSL)
Secure data storage
Role-based access controls

9. Children’s Privacy

CommentChat is not directed to individuals under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the Service or by email.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights:

CommentChat Support
Email: [email protected]
Website: https://commentchat.com